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BOOKING POLICY & TERMS AND CONDITIONS
This page explains the terms that apply when you book makeup services with us.
By paying your booking fee, you agree to the terms below.


1) Standard Appointments (Non-Bridal)
Booking Fee
A non-refundable booking fee of 20% is required to secure your appointment.
This is deducted from your final invoice.


Payment
The remaining balance must be paid no later than 24 hours before your appointment.
If payment is not completed by this time, your booking may be cancelled and the booking fee forfeited.


Payment methods: Cash or PayID.


Rescheduling (Non-Bridal Only)

  • One reschedule may be requested up to 7 days before your appointment, subject to availability.

  • Your booking fee will be transferred to the new date.

  • Requests made within 7 days of the appointment will be treated as a cancellation.

  • If a new date cannot be agreed on, it will be treated as a cancellation.

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Cancellations (Non-Bridal)
If you cancel at any time, the 20% booking fee is forfeited.
No further charges apply.


Surcharges (Non-Bridal)

  • Sunday: 15% surcharge

  • Public holidays & long weekends: 15% surcharge

  • Early start (between 12:00am–6:59am): $100 per hour. surcharge

  • Early Start ( between 7am -7.59 start) $60 surcharge

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2) Bridal Bookings
Booking Fee
A non-refundable booking fee of 20% is required to secure your wedding date. This amount is deducted from your final invoice.


Payment (Instalments – Bridal Only)

  • Bridal bookings are paid in instalments.

  • Instalment amounts and due dates will be outlined in your booking confirmation.

  • All payments must be completed in full no later than 24 hours before the wedding date, unless otherwise agreed in writing.

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Failure to complete payments may result in cancellation, with all payments made forfeited.


Payment methods: Cash, PayID or bank transfer.


Rescheduling (Bridal)
Due to the size and nature of bridal bookings, rescheduling is not available once the retainer has been paid. If your wedding date changes, it will be treated as a cancellation and a new booking will be required (subject to availability).


Cancellations & Refunds (Bridal)

  • The 20% booking fee is non-refundable.

  • If you cancel your bridal booking, no refunds will be issued for any payments made.

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Surcharges (Bridal)

  • Sunday: 15% surcharge

  • Public holidays & long weekends: 15% surcharge

  • Early start (between 12:00am–6:59am): $100 per hour. surcharge

  • Early Start ( between 7am -7.59 start) $60 surcharge

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Travel (Bridal)
A flat travel fee of $100 applies for locations within 20km of Croydon.
Additional travel fees may apply outside this area.


Multiple Locations (Bridal)
Where services are required across multiple locations, an additional travel and setup fee applies.
Fees start from $50 and are adjusted based on distance and logistics.


Changes to Bridal Bookings

  • Once the booking fee is paid, the quote and services are locked in.

  • If the number of people decreases, the total booking price remains unchanged.

  • Additional makeup applications may be added (subject to time and availability) at $180 per person.

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Parking (All Bookings)
If free and accessible parking is unavailable, the client is responsible for arranging parking.
If the artist is required to organise parking, any costs incurred will be added to the invoice.


Food & Accommodation (Bridal / Extended Travel)
For bookings more than 2 hours from Melbourne, the client must provide:

  • suitable accommodation for the makeup artist, and

  • reasonable food and beverages for the duration of the booking.

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Agreement
By paying the booking fee, you confirm that you have read, understood, and agreed to these Booking Policy & Terms and Conditions.

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