Cancellation Policy

BRIDAL BOOKING POLICY & TERMS AND CONDITIONS By paying a booking fee, you agree to the terms below. BOOKING FEE A non-refundable booking fee of 20% is required to secure your wedding date. This amount is deducted from your final invoice. PAYMENT (Instalments) Bridal bookings are paid by instalments. Instalment amounts and due dates will be outlined in your booking confirmation. All payments must be paid in full no later than 24 hours before the wedding date, unless otherwise agreed in writing. Failure to complete payments by the due dates may result in cancellation, with all payments made forfeited. Accepted payment methods: Cash, PayID or bank transfer. RESCHEDULING Rescheduling is only permitted if your wedding date is still at least 6 months away. The original 20% booking fee will be forfeited. A new 20% booking fee is required to secure the new date. Rescheduling is subject to availability. If your wedding is less than 6 months away, rescheduling is not available and any date change will be treated as a cancellation. CANCELLATIONS & REFUNDS The 20% booking fee is non-refundable. If a bridal booking is cancelled, no refunds will be issued for any payments made. SURCHARGES The following surcharges may apply and will be added to your final invoice: Early starts 12:00am – 6:59am: $100 per hour surcharge 7:00am – 7:59am: $60 per hour surcharge Sunday bookings: 15% surcharge Public holidays & long weekends: 20% surcharge TRAVEL A flat travel fee of $100 applies for locations within 20km of Croydon. Additional travel fees may apply for locations outside this area. MULTIPLE LOCATIONS If services are required across multiple locations, an additional travel and setup fee will apply. Fees start from $50 and are adjusted based on distance and logistics. CHANGES TO BOOKING Once the booking fee is paid, the quoted services and pricing are locked in. If the number of people decreases, the total booking price remains unchanged. Additional makeup applications may be added, subject to time and availability, at $180 per person. PARKING If free and accessible parking is not available, the client is responsible for organising parking. If the makeup artist is required to arrange parking, any parking fees incurred will be added to the final invoice. FOOD & ACCOMMODATION For bookings located more than 2 hours from Melbourne, the client must provide: -suitable accommodation for the makeup artist, and -reasonable food and beverages for the duration of the booking